Refund policy

At VANWARD MARKETING SERVICES LLC, we strive to ensure maximum satisfaction with our skincare routine books and related services. Below is a detailed explanation of our cancellation, return, and refund policy:

• Physical Products (Books, Guides, and Routine Kits):
• You have 14 calendar days from the date you receive the product to request a return.
• To be eligible for a return, the item must be unused, in the same condition as when you received it, with its original packaging intact and showing no signs of wear or tampering (especially if it includes samples or additional skincare products).
• You are responsible for the return shipping costs, unless the product arrived damaged or defective.
• Digital Products (E-books, Digital Skincare Guides, and Downloads):
• Due to the intangible nature of digital goods, downloads of e-books, digital guides, and personalized routines with immediate access are non-refundable once the download has begun or the access link has been sent, unless an irreparable technical failure on our part is demonstrated.
• Services (Advisory Services, Consulting, and Marketing):
• Cancellations or rescheduling of services or advisory sessions must be notified at least 48 hours in advanceto be eligible for a refund or rescheduling without penalty. Services that have already been performed are non-refundable.
• Refund Process:
• To initiate a refund or claim, contact us at contact@vanwardmarketingservices.com with your order number and the details of your case. Once we have received and inspected the returned physical product, we will notify you of the approval or denial of your refund. If approved, the refund will be applied to your original payment method within 5 to 10 business days.